Frequently Asked Questions | 彩重機エンジニアリング

QA on Purchase Appraisal

What information is required to appraise heavy equipment/construction machinery?: For an appraisal, the machine name and model information are required.
If possible, please also provide information on the machine’s condition and the hour meter (operating hours). To provide a more accurate appraisal amount, we recommend sending photos of the machine and any materials that show its condition.

How is the appraisal conducted?: We provide free on-site appraisals anywhere in Japan.
The appraisal itself is free of charge, and there are no additional fees even if the sale does not go through.

Please tell me about costs after the appraisal.: The appraised amount is the total amount including pickup costs, and no additional charges will be incurred beyond the quoted amount.
We will transfer the quoted amount in full.

What is the payment process after the appraisal?: To ensure you can trade with confidence, if you are satisfied with the appraised amount, we will either make payment in advance before picking up the machine, or pay in cash on the pickup date.

Can you appraise broken or non-running machines?: Yes, we can offer a high-value appraisal even for broken or non-running machines. We will present the best price based on the condition.

How do the pickup and payment process proceed?: Please send the documents required for pickup (vehicle inspection certificate, power of attorney, certificate of seal registration, etc.) in advance by email or fax.
We will visit to pick up the machine at the date and time you specify, and make immediate payment in cash or transfer funds to the financial institution you designate. For vehicles, once the change of ownership is completed, we will send you a copy of the new vehicle inspection certificate.

Is it possible to inspect the machine on site?: Yes. If you contact us in advance, you may view the machine at our yard (Kumagaya City, Saitama Prefecture).
Test operation is also available, so we recommend deciding to purchase after seeing it in person.

What is included in the product price?: The displayed product price is our ex-tax price for delivery at our yard.

Can you arrange delivery of the product?: You may pick it up yourself, or we can deliver it to your specified location for an additional fee. Please let us know if you would like delivery.

Is there a warranty on purchased products?: Due to the nature of used machinery, all items are sold as-is. Therefore, there is no warranty.
Please note that we cannot accept claims or returns after the contract is concluded. We recommend inspecting the machine in person.

Please tell me about payment methods.: As a general rule, the product price is to be paid in full in cash.
Payment can be made by bank transfer to our designated account or in cash on site. Bank transfer fees are the customer’s responsibility.

Can you find machines that are not listed on the site?: We may have machines in stock that are not listed, and we can also source specific machines.
If you are looking for a particular machine, please feel free to contact us.

Can you repair older machines or machines for which parts are no longer supplied?: We will accommodate your request as much as possible.
In some cases, we can manufacture parts in-house, so please contact us regarding your specific situation.

Do you offer on-site repairs?: Yes, we also provide on-site service depending on the maintenance requirements.
Please feel free to contact us if you need assistance.

What types of machines do you service for repairs and maintenance?: We handle repairs and maintenance for a wide range of machines, including hydraulic excavators (backhoes), wheel loaders, bulldozers, and rollers. We also provide service for machines purchased from other companies.

Is it possible to purchase parts only?: Yes. We can order parts from Japanese manufacturers, sell aftermarket parts, and propose remanufactured and rebuilt parts.
We also accept requests for simple parts fabrication.

Do you offer custom modifications?: Yes, we provide a wide range of custom modifications to meet your specific requirements.
Examples include replacing the operator seat with a new one, reinforcing buckets, installing LED lights, adding a shear attachment, converting steel tracks to rubber tracks, and switching to flat teeth. We can also discuss additional custom options such as hydraulic system upgrades, exhaust system improvements, and enhanced safety features. Additional fees apply for each modification, so please contact us for details.

Is the estimate free of charge?: It depends on the maintenance work. If a detailed investigation is required, such as when disassembly is necessary, an inspection fee may apply.
Please consult with us in advance regarding specific costs.