If construction or heavy equipment that was being used on-site suddenly stops working, bringing it in for repairs can be quite difficult. When requesting on-site repairs, we will introduce three important points you should share with the repair company to ensure the work proceeds smoothly.

If you share these three points, on-site repairs can be faster, more affordable, and more reliable.

From the customer’s perspective when requesting repairs for construction or heavy equipment:
• How much will it cost?
• When will you come?
• Will it really be fixed?

These are likely the main concerns.
To achieve these, it is necessary to communicate the failure condition to the repair company as accurately and realistically as possible.

By doing the three things introduced below, on-site repairs for construction and heavy equipment will go smoothly, so please use them as a reference.

Accurately provide the manufacturer and model number of the construction/heavy equipment

With on-site repairs for construction and heavy equipment, parts replacement is often required.
In such cases, it is not uncommon for the parts brought to the site not to fit because the manufacturer or model number is different.

If the machine is brought in, things can usually be managed as long as the parts are available; however, with on-site repairs, the number of parts that can be carried is limited, so the technician may have to go back to retrieve them again…
…which can end up happening.

This alone increases both time and cost, so please make it an absolute requirement to provide the manufacturer and model number of your construction/heavy equipment accurately.

Explain the situation in detail

If you do not know what broke or failed, providing a detailed account of the situation at the time makes it possible to roughly narrow down the cause.

• What work you were doing
• Where it happened
• The condition a few days prior
• Any unusual sensations or signs

By sharing details such as these, on-site repairs will proceed more smoothly.
Whether on paper or using your smartphone’s memo function, we recommend keeping a history or record, as it eliminates vague memories.

Record a video

If you know the failed or damaged area, recording a video and sending it to the on-site repair company is also a highly effective method.

As the saying goes, “Seeing is believing”—it conveys the situation more reliably than text alone.
The on-site repair company may ask, “Please try moving XX. Please record a video of what happens.”

In addition, for small or hard-to-reach areas, being able to take close-up photos along with the video further improves accuracy, greatly increasing the likelihood that the issue can be fixed in a single visit.

To be able to respond to this kind of exchange, make it a habit to take videos and photos on a regular basis.

Summary

Damage and breakdowns of construction and heavy equipment are something everyone encounters sooner or later.
If you are going to request on-site repairs, you want it fixed properly in one visit, do you not?

For that purpose, the three points shared in this article are extremely important.
Please use these tips as a reference to have repairs completed at the lowest cost and as quickly as possible, and to return your construction/heavy equipment to the job site without delay.

Sai Heavy Machinery Engineering, located in Kumagaya City, Saitama Prefecture, the author of this article, provides not only in-shop repairs for construction and heavy equipment, but also on-site repairs.
We serve the entire Kanto region, and we also welcome inquiries about on-site repairs from more distant locations—please feel free to contact us.